Support
Contact us
E-mail support@pekasoftware.com. We read every message and reply as soon as we can, usually within a few business days.
It helps if you tell us: your app version (Settings > About), your device and operating-system version, what you expected, what happened and the steps that reproduce it. Please do not send passwords or payment-card details.
Fastest way to report a bug or request a feature: open the App, go to Settings > About, choose Report a bug or Request a feature, describe it and, if you want a reply, add your e-mail address. Your report reaches our developers directly. Nash can also draft a report for you; nothing is sent until you confirm.
Frequently asked questions
How do I cancel my subscription?
Subscriptions are managed by Apple or Google, not by us. On iPhone and iPad: Settings > your name > Subscriptions (Apple's guide). On Android: Google Play > profile icon > Payments & subscriptions > Subscriptions (Google's guide). Deleting the App does not cancel a subscription.
I paid but Pro is not active, or I changed phone
Tap Restore purchases on the purchase screen or in Settings while signed in to the same Apple ID or Google account you used to buy. Check your internet connection. If it still does not work, write to us with the Support ID from Settings > Data and privacy.
How does the free trial work?
If a trial is offered, its length and the price after the trial are shown on the purchase screen before you start. Cancel any time before it ends to avoid being charged. A trial is available once per Apple ID or Google account.
What does Lifetime mean?
It is a one-time payment that gives you Pro access for as long as we offer the App in the app stores. It does not renew. Use Restore purchases after reinstalling. See the Terms, section 4.4.
How do I get a refund?
Apple and Google handle refunds: reportaproblem.apple.com for the App Store, or your Google Play order history.
Where is my progress stored? What happens when I reinstall?
Your training data lives on your device only; we do not keep a copy on our servers. After a reinstall or on a new phone it comes back only if your Apple or Google device backup restores the App's data. Export my data (Settings > Data and privacy) saves a file that you can keep. Purchases are restored with Restore purchases.
Can I export my data?
Yes: Settings > Data and privacy > Export my data creates a file (JSON) with the data stored on your device that you can save or share.
What is the Support ID?
A short code in Settings > Data and privacy > Support ID (tap Copy). The App has no accounts, so the code is how we find the records linked to your anonymous ID when you write to us about a problem or about deleting your data. It does not reveal who you are.
How do I delete my data?
In the App: Settings > Data and privacy > Delete my data. Other options are on the Delete my data page.
What is Nash and what does it send?
Nash is our AI poker assistant. Guided topics work on your device. Typing your own question needs your agreement, is for people aged 18 or older and sends your question and the hand you are looking at to our server and our AI provider. Nash can be wrong; use Report this answer if something is off. Details are in section 2.8 of the Privacy Policy.
Are the solutions perfect?
No. They are solver results on simplified models. "Correct" means the action is part of the solver's strategy in that spot; EV loss measures how far your choice is from the best one in the model. Real opponents and real games differ.
How do I change or turn off reminders?
Settings > Notifications in the App, or the notification settings of your device.
Can I turn off analytics and crash reports?
Yes: Settings > Data and privacy. In the EEA, the UK and Switzerland they are off until you accept.
Is this a real-money gambling app?
No. The App is a poker-strategy study tool. You cannot wager, win or lose money in it.